Dr. Caitlin Lenox Pulled Off the Biggest Redemption Arc on Chicago Med
When Chicago Med Season 10 kicked off, fans were ready to file Dr. Caitlin Lenox under "most hated character."
Fast forward a few episodes, and the internet did a full 180 — now she's one of the fan favorites. It's not just a character arc. It's a redemption arc of epic proportions.
Dr. Lenox, played by Parenthood and The Bear alum Sarah Ramos, entered the show as the new authority figure in Gaffney Medical Center's ER. Her first big move? Firing student doctor Zach Perkins. Fans were not amused.
Reddit lit up with hate. One user ranted:
"She's a crazy b****! A zero freaking tolerance and high status? A know-it-all and a freak!"
Another compared her to the child-trafficking kingpin from Euphoria.
"She shows no affect or emotional connections or empathy. I don't like her."
Others said she was so cold they'd walk out of a real hospital if they saw her in charge. "Can't stand Dr. Lennox… I'd go elsewhere."
The backlash was so widespread, it took over threads on r/ChicagoMed as fans piled on, calling her "one-note," "terribly written," and "irritating and full of herself." One fan even hoped she wouldn't last the season.
But then something wild happened.
By mid-season, the tone on Reddit started to shift. A post in May 2025 asked if Lenox ever improves. The replies? Surprisingly optimistic.
- "She's slowly improving."
- "Yes. I hated her at first but… she softens up in a few episodes. Kind of like Archer."
- "It took a while for me to warm up to her, but she's one of my favorites now."
And by the Season 10 finale, the turnaround was complete. Viewers saw Dr. Lenox receive devastating personal news — and suddenly, hearts broke across the fandom. Collider even published a piece urging the show to give her something happy in Season 11, maybe even a love interest. That's a big leap for a character fans once compared to villains from Euphoria.
Sarah Ramos, now 34, may have only joined in Season 10, but her impact has been huge — not just for the plot, but for showing how much audience perception can change over a handful of episodes.
From "worst written character" to "needs more screen time and a boyfriend," Dr. Lenox just pulled off the biggest glow-up in Chicago Med history.